Shipping policy

At House of Vyom, every order is packed with devotion, care, and protective materials to help your idol or pendant reach you safely. This Shipping Policy explains our dispatch timelines, delivery estimates, charges, and important delivery guidelines.

DISPATCH AND DELIVERY TIMELINES

Domestic Orders (India)

  • Dispatch timeline: 1 to 3 working days

  • Delivery timeline: 3 to 7 working days (after dispatch)

International Orders

  • Delivery timeline: 7 to 21 working days (after dispatch)

  • Delivery times may vary based on destination country, customs clearance, and local courier operations.

Once your order is shipped, you will receive tracking details via email and/or WhatsApp (where available).

SHIPPING CHARGES

India

  • Free standard shipping across India

  • Express shipping (if available) is calculated at checkout

International

  • Shipping charges are calculated at checkout based on destination and package weight

  • Customers are responsible for any custom duties, taxes, or clearance fees as per their country’s regulations

ADDRESS AND CONTACT DETAILS

Please ensure your shipping address and phone number are accurate at checkout. Incorrect or incomplete details can cause delays, failed delivery attempts, or return to origin.

Address changes: If you need to update your address, contact us immediately. Address changes are possible only before dispatch.

DELIVERY REJECTIONS AND FAILED DELIVERIES

  • Once an order is dispatched, it cannot be cancelled.

  • If a delivery is refused at the doorstep, it may be treated as a return and processed as per our Return, Exchange and Refund Policy.

  • Repeated refusal of Cash on Delivery (COD) orders may result in COD being restricted for future purchases.

  • If a shipment is returned due to incorrect address or repeated failed delivery attempts, reshipping costs may apply.

PACKAGING AND UNBOXING GUIDELINES

To help us support you quickly in case of an issue, please follow these steps upon delivery:

  • Do not accept packages that appear visibly crushed, torn, or tampered with

  • Record a clear, uncut opening video before removing any packaging

  • Contact us immediately if you notice any damage, missing items, or discrepancies

Please note: Damage claims may require the uncut opening video as proof, as outlined in our Return, Exchange and Refund Policy.

DELAYS AND EXTERNAL FACTORS

While we work to dispatch quickly, delivery may be delayed due to factors outside our control, such as courier network delays, weather conditions, public holidays, strikes, remote-area servicing, or customs processing for international shipments.

NEED HELP?

For shipping assistance, tracking support, or delivery concerns, contact us:

Email:  admin@houseofvyom.com
Phone / WhatsApp: +91 9709708081