Terms of service

 

Welcome to HouseofVyom.com (the “Site”), operated by House of Vyom (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our Site and services. By accessing, browsing, or purchasing from our Site, you agree to be bound by these Terms.

If you do not agree, please do not use the Site.

1. ABOUT OUR PRODUCTS

House of Vyom offers handcrafted idols, pendants, and spiritually meaningful creations. Many items are handmade and may be produced using traditional techniques and natural materials. Each piece is created with care, and minor variations are part of the craft and not a defect.

2. GENERAL TERMS

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to use this Site and place orders.

  • You agree not to use the Site for any unlawful, abusive, fraudulent, or harmful purpose.

  • We reserve the right to refuse service to anyone, at any time, for any reason permitted by law.

3. PRODUCT ACCURACY AND VARIATIONS

We strive to display product information, images, and descriptions as accurately as possible. However:

  • Screen settings and lighting may cause minor differences in how colours appear.

  • Handcrafted items may show small variations in shade, finish, texture, polish, and detailing.

  • Slight size variations (up to 5%) may occur due to the handmade process.

These variations are natural and do not qualify as defects.

4. PRICING AND MODIFICATIONS

  • Prices, product availability, and descriptions may be updated without prior notice.

  • Promotions, offers, and coupon codes are subject to change or withdrawal at any time.

  • An order is considered confirmed only after successful payment (or confirmation for approved Cash on Delivery orders, where applicable).

5. ORDERS AND BILLING

You agree to provide current, complete, and accurate information for all purchases, including delivery details and contact information. We may cancel or limit orders if we reasonably suspect:

  • fraud or unauthorized transactions

  • bulk resale intent

  • incorrect or unverifiable customer information

If we cancel an order after payment, we will initiate a refund as per our applicable policy.

6. SHIPPING, DELIVERY, AND ADDRESS RESPONSIBILITY

Shipping timelines and charges are detailed in our Shipping Policy. By placing an order, you agree that:

  • Delivery timelines are estimates and may vary due to courier operations, remote locations, weather, public holidays, or other factors beyond our control.

  • You are responsible for providing a complete and correct shipping address and reachable phone number.

  • If an order is returned due to an incorrect address or repeated delivery failure, re-shipping costs may apply, or a refund may be processed as per our policies.

For international orders, customers are responsible for any customs duties, taxes, or clearance fees applicable in their country.

7. RETURNS, EXCHANGES, AND SUPPORT

Returns and exchanges are governed by our Return, Exchange and Refund Policy. Please review it before placing an order. Key points include:

  • Returns/exchanges are accepted only for eligible cases (such as transit damage, incorrect product received, or verified manufacturing defect).

  • An uncut parcel opening video may be required for damage claims.

  • Items must be unused and returned with original packaging, where applicable.

For more information, visit our return policy page.

8. THIRD PARTY SERVICES AND LINKS

We may use third-party providers for payments, shipping, analytics, and other services. These providers may have their own terms and policies. We are not responsible for the practices, content, or policies of third-party websites or services linked from our Site.

9. FEEDBACK, REVIEWS, AND USAGE RIGHTS

If you share feedback, suggestions, reviews, or testimonials:

  • You grant us the right to use them to improve our products and services.

  • We may also use reviews for communication or marketing purposes, without revealing sensitive personal information.

10. PRIVACY

Your personal information is handled in accordance with our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Our products and services are provided “as is” and “as available”.

  • We are not liable for indirect, incidental, punitive, or consequential damages, including loss of profits, arising from your use of the Site or products.

  • Our total liability for any claim will not exceed the amount paid for the specific order that gave rise to the claim.

12. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts of [City, State], unless otherwise required by applicable law.

13. POLICY UPDATES AND CONTACT

We may update these Terms from time to time. The latest version will always be posted on this page with the updated date.

14 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at admin@houseofvyom.com. 
Our contact information is posted below:
[INSERT TRADING NAME]
admin@houseofvyom.com
[INSERT BUSINESS ADDRESS]
+91 9709708081
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]